Support Services
ConnectCare
Because MuleSoft and WSO2 are middlewares, used to connect applications across an ‘application network’, when there is an issue it needs to be determined what application is causing problems and this is where Fortune Techno offers real value, thanks to our MuleSoft & WSO2 support experts.
Our MuleSoft & WSO2 experts conduct architectural reviews and platform audits, to understand the API’s and touchpoints across the application network.
We provide support for the application (whatever that may be e.g. MuleSoft, Drupal, or Magento, etc) but also the environment. This ensures that our clients have one point of contact to determine the issue. Full support, no middlemen, no problem.
Our MuleSoft & WSO2 expert hours offered can be used to fix various issues, or even configure something within the allotted time, all depending on the package you purchase.
Fortune Techno trusted MuleSoft & WSO2 support and maintenance service offers unlimited tickets and reliable, globally covered 24×7 support, so you’re never left unguarded or open to unaddressed issues.
- A Single Point of Contact (SPOC) for operational support and maintenance of complex multi-vendor environments
- 24/7/365 access to the customer portal where customers can access the service desk to raise support tickets and feature requests
- 24/7/365 access to the emergency support line staffed by a dedicated support team for rapid issue response and resolution
- Issues raised via the portal are triaged and assigned to the correct stakeholder and tracked
- Support and maintenance for the MuleSoft platform and most integrations built using MuleSoft
- Best practices, as well as the latest innovations, are researched and deployed to meet client support and maintenance needs
Customers may continue to contact partner support directly, but by using osCaddie’s support process they gain the added advantage of the strong ties we have with our hosting partners culminating in even faster turnaround times which otherwise may not be possible.
We Can Offer,
- On-shore, Off-shore or Hybrid Support model
- 24/7/365 MuleSoft & WSO2 Support – Our global Managed Services team is staffed around the clock with some best technology and MuleSoft and WSO2 experts on the planet. Providing support via the portal, our customer success team can deliver remote deskside support utilizing award-winning remote tools that allow staff to share screens with clients in order to rapidly diagnose and resolve emergent issues.
- Disaster Recovery – Fortune Techno can provide disaster recovery services inclusive of providing emergency hosting and support in the event that current service providers are unable to meet their obligations. Depending on the specific customer needs, we can commit to having a fully functional service restored with an alternate provider in as little as 30 minutes.
- Environment Backup & Restore – Fortune Techno offers an automated cloud-based backup and restore process to ensure the environments we support are backed up offsite providing complete peace of mind and allowing us to engage our multi-cloud disaster recovery process should it be required.
Corporate Training
Fortune Techno Mulesoft and WSO2 Training curriculum is design to make you an expert in Java-based enterprise service bus and Anypoint Studio Integration, Testing and debugging Mule applications, Deploying and running applications on CloudHub and Mule ESB along with JMS, JDBC, Web Services, HTTP, and more. Enroll for MuleSoft or WSO2 Courses at Fortune Techno, become a Certified Developer and architect with our well-designed courses that suits your requirement and timings.
Advance your career as a certified MuleSoft & WSO2 developer by enrolling into Fortune Techno training, where you will gain skills and expertise on how to design, develop, and debug Mule applications on Anypoint platform using APIs and integrations. You are also allowed to work on two real-time MuleSoft & WSO2 projects which will help in clearing the certification exams.
Fortune Techno has huge experience in providing corporate trainings for MuleSoft & WSO2 and we offer the following,
- F2F interactive presentation of theory and demonstration of features and tasks of the MuleSoft & WSO2
- Learn as per full day schedule with discussions & exercises
- No recordings available, however you can choose self-paced video if needed
- Completely Customizable Course Content & Schedule
- Certification Guidance Provided
Get in touch today to find out more
